Service Manager

As a Service Manager, you will be a part of the Service Management-organisation within IT at Ikano Bank.

You will be responsible for managing Ikano Bank’s IT services by collaborating with business, internal IT, external service suppliers and service end user stakeholders.

You will be part of Ikano Bank, where we create possibilities for a better living by providing banking and financial services. We do it with different perspectives, natural curiosity and long-term focus. A unique chance for greater responsibility and future opportunities. Let’s achieve great things together.

We offer services that simplify finance

As a Service Manager, you will be responsible for IT services throughout their lifecycle with an accountability of service delivery so that the services meet business and end user needs in a cost effective manner.

You will get a wide array of assignments, where your main responsibilities will be:

Securing operational end-to-end delivery of IT Services

Ensure that business and IT requirements are fulfilled

Work with continuous service improvements

Plan and secure execution of Life Cycle Management

Service area key stakeholder in projects

Secure IT Service performance according to Service Level Agreement

Management of supplier operational delivery

Provide budget input for assigned services

Follow-up on service related costs

Identify and drive potential cost saving initiatives

Maintain service roadmap

Review and approve service transition

Stakeholder in innovating and introducing new services for the business

Submit and prioritize IT demands


We offer you

Operating at the centre of events, you will be the captain of your service domain driving it with a high level of pro-activeness, responsiveness, cost consciousness and pride. This position is more than what meets the eye. You will get the chance to push boundaries and influence your daily work.You will be balancing business understanding and collaboration with your in-depth competence of service and supplier management. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.

Are you the one for Ikano?

You have 5+ years’ experience in service management, including project management, good knowledge in change management- You have the ability to balance business understanding with in-depth competence in the area of Service Management, as well as working in a complex multiple vendor environment.

You have a minimum of Bachelor’s degree within the area of Technology, Economics, or similar sciences. Professional Certifications in relevant ICT standards are a plus, in for example ITIL, project management, architecture and agile development areas.

You preferably have experience and competence within the area of banking and/or experience of working with IT Transformation. You have utilized your experience in similar changing environments and positions, working with IT Service Management best practice frameworks and methods.

As a person you are a positive team player that enjoys working in an ever evolving environment. You dare to simplify the complex and learn from experiences. You are business minded and open to new ideas and personal growth. As a leader you are proactive, coaching and inspiring and have good communication skills: A decisive Service Manager that sets clear and SMART goals and follows up on them.  

Join us now – together we will find a better way

We want our customers, partners and co-workers to choose us for what we stand for, what we deliver and how we deliver it. Three basic values guide our work: common sense and simplicity, working together and daring to be different. These values should feel natural to you.

Please submit your application with your CV and a cover letter to us prior to 2019-09-15, and note that we are unable to accept applications via email. More information can be given by  Katarina Lindqvist,
While we are on vacation during part of the summertime, the recruitment process will start up in late August.

We respectfully decline any contact from recruitment or advertisement agencies.

About us

Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on


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